DEFINITION DES PARTIES

The present General Terms and Conditions govern the relationship between Pascale Lion Productions,on the one hand
Office: 6 rue Saulnier 75009 PARISE
mail: studio@pascalelion.com
registered at the Orléans trade register of companies
under No.RCS438 641 268 Orléans
represented by Pascale Lion as manager
duly authorized for the purposes hereof, hereinafter the Seller or the Company, and,on the other hand,any non-professional buyer wishing to purchase the products offered for sale on the website www.pascalelion.com,hereafter referred to as the Customer.

Preamble:
the Seller is an editor of products and services marketed through its website www.pascalelion.com. The list of goods and services can be consulted on the aforementioned site as well as in the sales pages

Art 1 Purpose
The present General Terms and Conditions of Sale determine the rights and obligations of the parties within the framework of the online sale of Products and Services offered by the Seller.

Art 2 General terms and conditions 
These General Terms and Conditions of Sale (GTS) apply to all sales of Products made through the Company’s website and are an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these Terms and Conditions at any time by publishing a new version on its website. The GTC then applicable are those in force on the date of payment (or the first payment in the case of multiple payments) of the order. These GTC can be consulted on the Company’s website at the following address: https://www.pascalelion.com/legal. The Company also ensures that their acceptance is clear and without reservation at the time of purchase. The Customer declares that he has read all of these General Terms and Conditions of Sale, and where applicable the Special Terms and Conditions of Sale linked to a product or service, and accepts them without restriction or reservation. The Customer acknowledges that he has benefited from the advice and information necessary to ensure that the offer meets his needs. The Customer declares that he is in a position to contract legally under French law or validly represent the natural person or legal entity for which he is committing himself. In the absence of proof to the contrary, the information recorded by the Company constitutes proof of all transactions.
It is specified that purchases of products on the site are reserved for non-trading individuals over 18 years of age and with full legal capacity.
The Site does not allow the purchase of products for resale. Professionals are invited to contact us via the form. The Company reserves the right to refuse any order of an abnormal nature. Any order for a Product offered on the Site implies the User’s full and complete adherence to these General Terms and Conditions of Sale.

Art 3 Prices 
The products are offered at the prices mentioned at the time the order is registered by the Seller. The prices are expressed in euros including all taxes.
During transactions abroad, customs duties and taxes payable will be borne by the customer and are the responsibility of the customer, both in terms of declarations and payment. The Seller therefore invites the customer to inquire about these aspects with the corresponding local authorities.
Prices do not include handling, shipping and transport costs.
The flat-rate amount for participation in delivery costs will be reminded to the purchaser when he chooses Products and will be invoiced to him at the end of the order on the order summary page, in addition to the price of the selected products.
The Company reserves the right to modify the prices at any time but the items will be invoiced on the basis of the price list in force at the time the order is recorded.
The telecommunication costs necessary to access the Company’s websites are to be paid by the Client. Where applicable, delivery costs will also be charged.

Art 4 Conclusion of the online contract 
The Customer will have to follow a series of steps specific to each Product or Service offered for sale by the Seller in order to complete his order. However, the steps described below are systematic: – Information on the essential characteristics of the Product; – Choice of the Product, its options if any, and indication of the Customer’s essential data (identification, address, etc.); – Acceptance of these General Terms and Conditions of Sale. – Verification of the elements of the order and, if necessary, correction of errors. – Follow-up of payment instructions, and payment of the products. The Customer will then receive confirmation by e-mail of the payment of the order, as well as an acknowledgement of receipt of the order confirming it.

Art 4 Conclusion of the online contract 
The Customer will have to follow a series of steps specific to each Product or Service offered for sale by the Seller in order to complete his order. However, the steps described below are systematic: – Information on the essential characteristics of the Product; – Choice of the Product, its options if any, and indication of the Customer’s essential data (identification, address, etc.); – Acceptance of these General Terms and Conditions of Sale. – Verification of the elements of the order and, if necessary, correction of errors. – Follow-up of payment instructions, and payment of the products. The Customer will then receive confirmation by e-mail of the payment of the order, as well as an acknowledgement of receipt of the order confirming it.

Art 5 Products and services 
The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company’s website. The customer certifies that he has received a detail of the delivery charges as well as the terms of payment, delivery and execution of the contract. The Vendor undertakes to honour the Customer’s order within the limits of available stocks only. Failing this, the Seller shall inform the Customer. This contractual information is presented in detail and in French language. In accordance with French law, they are the subject of a summary and a confirmation when the order is validated. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. Except under special conditions, the rights granted hereunder are granted solely to the natural person signing the order (or the person holding the email address provided). In accordance with the legal provisions regarding conformity and hidden defects, the Seller shall reimburse or exchange defective products or products that do not correspond to the order. The refund can be requested by contacting the Seller by email or letter.

Art 6 RESERVE OF PROPERTY CLAUSE 
The products remain the property of the Company until full payment of the price.

Art 7 TERMS OF DELIVERY 
Delivery will be made to the address indicated by the Customer. For the purposes of proper completion of the order, the Customer undertakes to provide his or her true identification details. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
The Company sends the products by Colissimo. Delivery times are those indicated by La Poste :

– For Colissimo shipments to Metropolitan France, Monaco and within the French Overseas Departments and Territories, the delivery time is 48 hours (2 working days).
– For Colissimo shipments to Overseas France, the indicative delivery time is 5 to 7 days depending on the destination.
– For international Colissimo shipments, the indicative delivery time is 4 to 8 days depending on the destination. To find out more, please consult our international delivery time calculator.

The Company can in no way be held responsible for any delays by La Poste or any customs charges or any delays and blockages by the authorities of the destination country. The customer will receive by e-mail the tracking number of the parcel in order to be informed of its departure and to ensure its reception.
This period does not take into account the order preparation time (1 to 3 working days). The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the time limits specified above. However, these deadlines are given for information only.
The products travel at the risk of the recipient, to whom it is incumbent, in the event of damage or missing items, to make any necessary observations and to confirm its reservations with the carrier and the persons responsible or to exercise any recourse, within the required time limits and in the required form. The Company is released from the obligation to deliver in the event of force majeure (force majeure means any external, unforeseeable and irresistible event within the meaning of Article 1148 of the French Civil Code) or events such as mobilisation, war, total or partial strike, lockout, fire, flood or delay, lack of raw materials or any other cause hindering the activity of the company or its suppliers or leading to partial or total unemployment for the company or its suppliers. In the event of a manufacturing stoppage of some of our suppliers’ products, we cannot be held liable.
When the Customer orders several products at the same time, these may have different delivery times and be delivered in different ways. In this case the customer pays only once the shipping costs. On the other hand, if the customer wishes to receive the items of his order in different places, he will place 2 separate orders with the related shipping costs.
The Seller reminds that at the moment when the Customer is in physical possession of the products, the risks of loss or damage of the products are transferred to him.
Upon receipt of the order, the Customer will check the conformity of the Products.  Any damaged package must be immediately notified to the carrier and recorded on the receipt form. Any anomaly concerning the content of the order must be reported as soon as possible and no later than 48 hours after receipt by email to studio@pascalelion.com. or +33(0)1 53 34 09 31
The company reserves the right to ask the Customer to return the non-compliant or damaged Product.

Art 9 PAYMENT 
The Customer may pay by credit card: Visa, Vpay, MasterCard, Maestro and American Express.
The secure online payment by credit card is carried out by our payment service provider. The information transmitted is encrypted according to the rules of art and cannot be read during transport on the network. Once the payment is made by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating his banking information at the time of the sale, the Customer authorises the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or if it is impossible to debit the card, the Sale is immediately cancelled by operation of law and the order is cancelled.

Art 10 – DELAY OF WITHDRAWAL
In accordance with Article L. 121-20 of the Consumer Code, “the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify his reasons or pay penalties, with the exception, where appropriate, of the cost of return”. “The period mentioned in the previous paragraph shall run from receipt in the case of goods or from acceptance of the offer in the case of services. The right of withdrawal shall be exercised within the period mentioned by contacting the Company by email or telephone. Only the price of the purchased product(s) and the shipping costs will be refunded, the costs of return remain at the expense of the Customer. Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be remarketed as new, accompanied by the original invoice. The Seller reserves the right to refuse a nonconforming return.
The sums paid by the Customer, including delivery costs, will be fully refunded within a maximum period of 15 days from receipt of the products.
In order to facilitate the processing of the refund or exchange, please inform the Seller beforehand at the contact e-mail address.

Art 11 Warranties
In accordance with the law, the Seller assumes two guarantees: of conformity and relating to hidden defects of the products. The Seller shall reimburse the buyer or exchange products that are apparently defective or do not correspond to the order made. The request for refund or exchange must be made by contacting the Seller by email, telephone or by letter.
The products are guaranteed 1 year subject to normal use of the product. In case of defect, please contact the Company by phone or email. The Company undertakes to repair, where possible, or replace the defective product. No repair or replacement will be possible if the product has already been attempted to be repaired or modified by the customer or a third party. Beyond the warranty period, a request for repair may be subject to an estimate from the Company.
The Seller shall not be held liable in the following cases:
– failure to comply with the legislation of the country in which the products are delivered, which it is the Customer’s responsibility to check, – in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or force majeure.
– in the event of the presence of irregularities in the finish, differences in format and/or colours inherent in the artisanal manufacture of jewellery (see product information). These defects cannot be qualified as hidden defects and the Product cannot be qualified as non-compliant.
The Seller’s warranty is, in any event, limited to the replacement or reimbursement of Products that do not conform or are affected by a defect.

Art 12 Claims 
If necessary, the Buyer may submit any complaint by contacting the company by email or by simple letter.

Art 13 INTELLECTUAL PROPERTY RIGHTS 
Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these GCS. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

Art 14 FORCE MAJEURE
The performance of the seller’s obligations hereunder shall be suspended in the event of the occurrence of an act of God or force majeure that would prevent performance. The seller shall notify the customer of the occurrence of such an event as soon as possible.

Art 15 NULLITY AND MODIFICATION OF THE CONTRACT
If one of the stipulations of the present contract were to be cancelled, this cancellation would not entail the cancellation of the other stipulations which will remain in force between the parties.

Art 16 – GPRD AND PERSONAL DATA PROTECTION 
In accordance with the European regulation on the protection of personal data, you have the right to question, access, modify, oppose and rectify your personal data. By adhering to these general terms and conditions of sale, you consent to the collection and use of this data by us for the performance of this contract.

ART 17 – Liability, APPLICABLE LAW, Disputes 
The Company shall not be held liable for damages of any kind, whether material, immaterial or corporal, that may result from the improper use of the products marketed.
The present general conditions of sale are subject to French legislation.
In the event of litigation, the parties undertake before any legal action to seek an amicable solution.
The court of Paris is the only competent court, regardless of the place of delivery of the order.
The entire property of the site (text, video images…) are the property of the Company. Any partial or total reproduction must be subject to prior authorisation from the Seller.